All-In-One Database for Call Center Jobs
If you are interested in working in a Call Center you hit the mark. Here you get free access to a very comprehensive database of Call Center Jobs published in 14 countries, including the USA, Canada, Australia, England, Ireland and India and you can apply directly without intermediates. We are presenting this job board in cooperation with Indeed, the most comprehensive job search technology of the web.
One Search, All Call Center Jobs
A database with all actual job openings in Call Centers published in the USA, Canada and England is presented here:
Call Centers For Dummies
by Ral Bergevin
Customer Reviews: 
The call center industry is one of the world’s most rapidly growing and fastest changing. For those involved in call centers or anyone who just wants the inside scoop on this exciting field, Call Centers For Dummies is a must-read. From offshore options to "do not call" legislation to proven means of measuring agent performance, it’s all here. With invaluable information for managers on how to run an efficient, profitable center and expert call handling strategies and tools for agents, this is the ultimate call center book.
A Reader:
If you are like me, in business related to call centers, but not really in call center business, this book is the one. After reading it, I got a new level of appreciation for the processes and complexity involved.
First part describes business aspect, goals, variables and how they influence goals. That's the part where I said, "It's not as simple as it seems".
Next one, on technology, gives you a review of supporting technologies. I personally knew most of the stuff, but it's a light reading and gives you a perspective how the call center views the technology.